Terms & Conditions

Ticketing Platform Terms of Use 

The Ticketing Platform is a platform maintained by MDLBEAST (“we”, “our”, or “us”). We use the terms “you” and “your” to mean any person using the Ticketing Platform.

About these Terms of Use

Your use of and access to the Ticketing Platform shall be governed by these terms of use.

The purpose of these Terms of Use is to define the terms and conditions on which we shall provide you with access to the Ticketing Platform and allow you to use the various functionalities thereof. 

These Terms of Use will apply to you as soon as you access the Ticketing Platform and will continue to have effect until they are terminated or if you are no longer interacting with us. Please ensure you read them carefully. If you do not agree to the Terms of Use, please do not continue to use the Ticketing Platform. 

We may update these Terms of Use from time to time. Should we do so, the new terms will become effective from the moment they are uploaded onto the Ticketing Platform. You should check the Terms of Use when you visit the Ticketing Platform to confirm the most recent Terms of Use that apply.

As well as these Terms of Use, there are other terms which may apply to you. These include, but are not limited to, our Privacy Statement, which can be found here Privacy Statement and our Behave Better Code of Conduct and General Entertainment Authority Guidelines for Resumption of Entertainment Activities.

Your Use of the Ticketing Platform


You may be able to access some areas of the Ticketing Platform without registering your details with us. However, in order to access the main functionalities of the Ticketing Platform (e.g., reserve tickets to the Festival and book accommodations), you must be a registered user. In order to register, you will need to complete the registration process on the Ticketing Platform. 

When you complete the registration process you will be required to give us your full name, mobile number, email address, residential address, gender, preferred payment method and such other information as we deem reasonably necessary to provide you with the Services. 

By registering with us you agree to receive marketing messages (e.g., email and/or SMS) and other communication from us with respect to your reservations and bookings with us, the Festival and other MDLBEAST products, services and events. You also consent to our collection, use and disclosure of your Personal Data as set out in our Privacy Statement, as revised from time to time.

Upon becoming a registered user of the Ticketing Platform, it is your responsibility to treat your registration and login information, reservation codes and all other information provided to you with respect to your bookings and reservations via the Ticketing Platform (or relating to the Services) as confidential. We are not responsible for any use or misuse of your registration or login information, or any other information provided to you via the Ticketing Platform (and resulting access to your Personal Data or sensitive information) arising from your failure to keep your registration or login information safe and confidential. If you know or suspect that anyone other than you knows your registration, reservation or login details, please notify us immediately. 

The Ticketing Platform aims to provide you with the ability to reserve tickets, book accommodations, arrange transportation and purchase other products and services relating to our events.

You may be able to complete the following actions on the Ticketing Platform:

  1. purchase tickets 

  2. book and pay for accommodations (and related services) with partnering hotels and other hospitality service providers;

  3. arrange transportation to and from the Festival as well as parking, lockers and other facilities in respect of the Festival, as available;

  4. access information about (i) the availability of tickets, including the dates and times of ticket sales and/or relevant purchase prices, (ii) prospective events, venues, exhibits, performers, and/or performances planned to take place during the Festival and other details related thereto, and (iii) other general and specific information about the Festival or any other MDLBEAST product, service or event; and 

  5. access other functions and features (or purchase any other service) which may be added to the Ticketing Platform from time to time (either as free services, or as paid for services),

(collectively, the “Services”).

We may disable any access credentials and/or suspend your access to the Ticketing Platform in the event that we suspect that (a) an unauthorised person is using your access credentials; or (b) you have disclosed your access credentials to a third party in breach of these Terms of Use. We reserve the right to reject your registration and refuse to provide the Services to you in our sole and absolute discretion.


MDLBEAST (or a third party payment processor on our behalf) will invoice you for all fees due with respect to the relevant Services, as well as any processing fees charged to MDLBEAST by our third party payment processor, if applicable. Your payments may be processed on behalf of MDLBEAST by a third party payment processor using their secure site. Upon submitting your order, your information will be sent to the third party payment processor. Personal Data that you submit during the payment process is subject to our Privacy Statement. You are responsible for and agree to pay promptly, all charges in respect to your purchases of goods and services through the Ticketing Platform, including any applicable taxes. 


You are granted a non-exclusive, non-transferable, non-sub-licensable, revocable, limited license to display on your computer, print and download and use the content of the Ticketing Platform, as described in these Terms of Use, only for informational purposes and for the purposes identified in the description and/or specific terms and conditions of use, if any, of each of the Services made available through the Ticketing Platform and solely for your own personal use. You may not modify any content that you use. You must include with any display or copy of the content its copyright notice (if one if provided).  No other use is permitted.

When you Use the Ticketing Platform 

  1. You agree not to access, copy, or otherwise use the Ticketing Platform and/or the Services, except as authorised by these Terms of Use or as otherwise authorised in writing by us;

  2. you agree not to impersonate any person or entity, use a fictitious name, or misrepresent yourself or your affiliation with a person or entity;

  3. you agree that any information supplied or made available to us is current, true, accurate and not misleading;

  4. you will not engage in any activities that would otherwise create any liability for us or our affiliates;

  5. you will not attempt to copy, modify, reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for all or any part of the Ticketing Platform or any related technology;

  6. you will not use bots or other automated methods to access or use the Ticketing Platform;

  7. you will not use the Ticketing Platform in a manner that infringes upon the legal rights of any other person (including privacy and personality rights, copyright, moral rights, and other intellectual property rights); and 

  8. you will not use the Ticketing Platform in any manner that could damage, disable, overburden, impair, interfere with the security of, negatively affect the functioning of, or otherwise abuse, Ticketing Platform, system resources, accounts, servers, networks, affiliated or linked sites, connected to or accessible through the Ticketing Platform.

Availability of the Ticketing Platform

We do not guarantee that the Ticketing Platform and/or the Services (or any part thereof) will always be available or uninterrupted. In addition to any other rights we have under these Terms of Use, we may suspend or withdraw or restrict the availability of all or any part of the Ticketing Platform and/or the Services from time to time, for example for business and operational reasons. 

Our Role and Responsibilities

All users of the Ticketing Platform hereby acknowledge and agree that our role shall be limited to providing you with the Services at our absolute and sole discretion. MDLBEAST does not make any promise or guarantee as to any particular outcome from your use of the Ticketing Platform or the Services. MDLBEAST is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with the Services or referenced on the Ticketing Platform. 

Intellectual Property Rights 

We are the owner of all intellectual property rights in the Ticketing Platform and the material published on it, including, among other things, all trade marks, logos, service marks and service names, whether they are registered or not. These works are protected by, among other things, copyright laws and treaties around the world.  We reserve all such rights.

Our status (and that of any contributors identified on the Ticketing Platform) must be acknowledged. You must not in any way use any part of the materials on our Ticketing Platform for commercial purposes without obtaining a licence from us or the author to do so.

You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Ticketing Platform content in any way except for your own personal and non-commercial use. You also agree not to adapt, alter or create a derivative work from any Ticketing Platform content except for your own personal, and non-commercial use.


Except for any liability that cannot be excluded or limited under the laws of the Kingdom of Saudi Arabia, these Terms of Use exclude or limit our liability arising out of the use of, or relating to, the Pre-Registration Page to the extent that the law permits us to do so. 

The Ticketing Platform and the Services are provided "as is", "as available" and “with all faults”, and we hereby expressly disclaims any and all warranties, express or implied, including but not limited to, any warranties of condition, quality, durability, performance, accuracy, reliability, merchantability or fitness for a particular purpose. MDLBEAST disclaims any and all liability for the acts, omissions and conduct of any third party users, Ticketing Platform  users, advertisers and/or sponsors on the Ticketing Platform, in connection with the Service or otherwise related to your use of the Ticketing Platform.

While we take reasonable steps to ensure that the information on the Ticketing Platform is accurate and up to date we do not give or make any warranty or representation (whether express or implied) that any such information is accurate, timely, complete or available.  We will not be liable to you for any loss or damage as a result of your use of, or reliance on the information on the Ticketing Platform, or for your inability to access or use the Ticketing Platform and/or the Services for any period of time.

While we endeavour to ensure that the Ticketing Platform is free from any viruses or other malicious or harmful content, we do not accept any liability for errors, delays, or damage to your computer or device as a result of using the Ticketing Platform. Likewise, although we take steps to protect any information that you provide to us via the Ticketing Platform, we cannot guarantee the security of your data transmitted to us. In this regard, it is your responsibility to ensure that you have up to date antivirus software, or any other necessary equipment in order to use the Ticketing Platform safely and to avoid anything that may damage or harm your computer or device.

All users of the Ticketing Platform and/or the Services hereby agree to indemnify us, our affiliates, directors, officers and employees harmless from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from such user's access to or use of the Ticketing Platform or from your breach of these Terms of Use. 

Each user of the Ticketing Platform and/or the Services hereby further agrees to indemnify us, our affiliates, directors, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, from your submission, posting or display of any user content. 

In addition to our other rights under these Terms of Use, we may terminate or suspend your right to use the functions of the Ticketing Platform and/or the Services at any time in our sole discretion without liability for any losses or damages arising out of or in connection with such suspension or termination, including if you violate or breach these Terms of Use (or we have reasonable grounds to believe that you are in breach of any of these Terms of Use) or if allowing you to access and use the Ticketing Platform (or the Services) or its related functions would violate any applicable local, state, provincial, national and other laws, rules and regulations, or would expose us to any legal liability whatsoever. 

No Liability for Other Websites

At times the Ticketing Platform may link to, or incorporate information from, other websites. Any such links and/or information from other websites are solely for your convenience or information and may be subject to their own terms and conditions. We cannot and do not verify the accuracy or truthfulness of any information contained in any third party websites and/or third party information published on the Ticketing Platform, nor does the inclusion of these links and/or information represent an endorsement or a recommendation of such third-party websites and/or information by us. We accept no liability for any third party content or for of any websites to which the Ticketing Platform links. 

We operate channels, pages and accounts on some social media, which can be accessed via links on the Ticketing Platform. We may monitor and record comments and posts made on these channels. We are not responsible for any information posted on those social media sites other than information we have posted ourselves. We do not endorse the social media sites themselves, or any information posted on them by third parties or other users.

Linking to the Ticketing Platform

You may link to our home page from your website, as long as it is done in a way that is both fair and legal, this includes, but is not limited to the sharing of social media content. You must not link to the Ticketing Platform if doing so may damage our reputation or where you suggest any form of association, approval or endorsement on our part where none exists

Additional Provisions

If these Terms of Use are terminated or you are no longer interacting with us, these Terms of Use may no longer apply. However, any provisions of the Terms of Use that by their nature should continue to apply after termination of these Terms of Use will do so. This includes, without limitation, all limitations on liability, choices of law and judicial forum and intellectual property protections and licenses.  

We may transfer our rights and obligations under these Terms of Use to another organisation. We will always tell you in writing (including email) if this happens and we will ensure that the transfer will not affect your rights under these Terms of Use.

The contract incorporating these Terms of Use is between you and us. No other person shall have any rights to enforce any of these Terms of Use. 

If, for any reason we fail to enforce any provision of these Terms of Use, this will not constitute a waiver of our right to later enforce that or any other provision. Any waiver, amendment or modification of these Terms of Use must be in writing in order for it to be effective.

If any provision of these Terms of Use is found to be unenforceable, that provision will be limited to the minimum extent necessary in order that the other provisions of these Terms of Use remain in full force and effect.

Under no circumstances is any independent contractor, agency, partnership, joint venture or other such relationship created by these Terms of Use.

Governing Law and Jurisdiction

These Terms of Use, the Pre-Registration Page and any information contained in it will be governed by the laws of the Kingdom of Saudi Arabia, and the federal courts of Riyadh in the Kingdom of Saudi Arabia will have exclusive jurisdiction to hear any dispute arising from these.

Contacting Us

You can get in touch with us via the contact information or alternative contact options found at the bottom of the main page. 

When you contact us in this way, we will ask you for your name, email address and organization (if relevant). We will treat this data in line with our Privacy Statement,

MDLBEAST reserves the right to check the ID of each person. If there is a discrepancy between the name on the ticket and that of the ID, the person will be DENIED entry.

Last updated 22/02/2023 02:03 PM

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