Kokub FAQs
Event Information
What are the dates for Kokub?
The fun at Kokub begins on the 3rd of January and will continue until the end of February.
Where is Kokub located?
You can find the fun here 📍
Who will be performing at Kokub?
A group of the brightest global and local stars will be attending the event! Follow us to find out the lineup week by week!
What time do the gates open and close?
We get started at 10pm, and close our gates at 3am.
How old do I have to be to attend Kokub?
You have to be at least 18 to attend Kokub. 🪐
Will I need to get my ID to enter?
You will need a physical or digital copy of your ID to enter the Festival and may be asked to show this upon entry.
What is the Dress code?
Dress to impress but please respect local customs - Security reserves the right to deny entry to anyone dressed inappropriately
Is Kokub equipped to service Persons with Disabilities?
Yes, Kokub is equipped to service People with Disabilities, however, there will be no discount on the ticket price.
Will there be merchandise available for purchase at the event?
No, there will not be a merchandise booth.
What kind of Food will be available at Kokub?
We have plenty of food and beverage options to satisfy any cravings and dietary restrictions. Because of this, kindly leave your snacks behind!
Will there be Shisha available at Kokub?
No, shisha will not be available.
Are there First Aid services at Kokub?
Yes we will have First Aid services at Kokub.
Are there Information Booths at Kokub?
Yes, there will be an Info Booth at Kokub.
Are there ATM's available onsite?
Unfortunately, we will not have any ATM's available onsite.
Are there phone charging stations at Kokub?
Unfortunately, we will not have phone charging stations onsite.
What kind of payments do you take at Kokub?
It is a cashless event. Accepted forms of payment include Visa, Mastercard, Mada, and Apple Pay.
Are there washrooms at Kokub?
Yeah! We'll have washrooms at this event.
Event Policies
What are the prohibited items that I am not allowed to enter with?
At the festival, the introduction of outside food and drinks is prohibited. Moreover, weapons, knives, pepper spray or mace, illegal drugs or substances, non-prescribed medications, alcoholic beverages, open containers, except empty reusable water bottles, glass of any kind, loud hailers, whistles, non-religious facial coverings, Hi-visibility vests, large, spiked accessories, wallet chains or other chain accessories, large purses or bags (maximum size is 300mm x 300mm x 150mm), bag with multiple zippered compartments, professional cameras, tripods, selfie Sticks, umbrellas, flagpoles, aerosol products, tanks of compressed air or other gasses, spray paint, graffiti pens, markers, stickers, fliers, candles, sky lanterns, wagons, chairs, tables, animals are all not allowed and prohibited.
What if I am found with a prohibited item?
Any prohibited items found on you will be handed over to the local authorities. We abide by KSA law and have a zero tolerance policy towards any form of drugs or alcohol at our events.
Will my bag be checked before I enter the event?
Please be aware that bag checks will be made by security BEFORE you enter the event.
Our Security team may also ask you to empty your pockets should they suspect you are carrying any prohibited items.
I have been involved in an uncomfortable situation onsite and I am feeling unsafe.
Every MDLB event is an open and safe space for everyone to celebrate. The safety of our attendees is our top priority. In the case of encountering any incident please reach out to the closest organizer from our team and they will help you accordingly as we have a zero tolerance policy towards all forms of harassment.
We also have our RESPECT team onsite to aid and assist if you are feeling uncomfortable. Please look out for them in the red vests throughout the venue.
Can I bring my own food?
Outside food and drinks are not allowed.
What is your policy on taking photos/recording videos at Kokub?
No professional recording equipment or cameras are allowed. You may take photos and videos but please make sure to be courteous of other guests and respect their privacy!
Ticket Information
What ticket types do you have for Kokub?
We offer General Admission tickets for Females, Males, and Couples, as well as 4 person tables for purchase. You can grab your tickets from here 🎟
How can I get tickets for Kokub?
You can grab your tickets for Kokub here 🎟
What is the NOFOMO app and how do I use it?
The NOFOMO app is our new app designed to make your entry experience into all of our events drama free! This will be the only way to receive your ticket for our events.
Please make sure to download the App on Google Play or the Apple App store to get your ticket.
Can I receive my tickets by email, SMS, or WhatsApp?
All tickets are digital and delivered through the NOFOMO App only. Your confirmation email will outline how you can download the app on the Apple App or Google Play store to receive your tickets.
What if I buy tickets for my friends?
No problem! Simply open the app, select the tickets you wish to transfer, and follow the prompts to complete the process. Your friend will also need to have downloaded the app. It’s quick and straightforward!
How do I cancel transferring the ticket to my friend?
If your friend has accepted the ticket, you cannot cancel the transfer. However, if they haven't accepted it yet, you can click on 'Revoke' to get the ticket back.
I do not have data or wi-fi, how will I access my ticket at the event?
Please try to have a connection to access the app when you arrive at the venue. Screenshots of your ticket will not be allowed.
If you cannot access your ticket on the app once you're at the event, please visit our Ticket Resolution team and they will assist you.
I purchased my ticket from a Reseller company, and their email directed me to the NOFOMO app - where can I find it?
Cool! Just accept the ticket from your tickets section in the app, and you will have it !
I don't see my ticket in the NOFOMO app - what should I do?
Please contact any of the following channels:
contact@nofomo.com
Phone: +966 92 000 0208
WhatsApp: +966 55 911 4473
What are the accepted forms of payment for purchasing tickets?
Accepted forms of payment include Visa, Mastercard, Mada, and Apple Pay
Are there any Group Discounts?
There are NO discounts on group tickets.
What is the maximum number of tickets I can purchase?
MDLBEAST has a maximum limit of 20 tickets per transaction.
Is there any official channel to sell my ticket?
All sales are final and we do not provide a way for you to resell your ticket.
Customer Care
Who do I contact for support with my ticket order?
Please contact any of the following channels:
contact@nofomo.com
Phone: +966 92 000 0208
WhatsApp: +966 55 911 4473
How can I change my details after the ticket purchase is complete?
Please contact any of the following channels:
contact@nofomo.com
Phone: +966 92 000 0208
WhatsApp: +966 55 911 4473
Can I change the entry date of my ticket?
Generally, orders cannot be modified. However, if you have a specific request, please get in touch with our Customer Care department via email or telephone and they will assist you further.
I purchased tickets but did not receive a confirmation email, what do I do?
A confirmation email will be shared upon completion of your purchase - please note it can take up to 30 minutes for the link to arrive at the provided email address. Please check your spam or junk folder if the confirmation email cannot be located in your inbox. If the email address was submitted incorrectly, you will not receive your purchase confirmation email.
You can also login to your online account to verify your email address and contact:
contact@nofomo.com
Phone: +966 92 000 0208
WhatsApp: +966 55 911 4473
I have not yet received my tickets. What should I do?
A confirmation email will be shared upon completion of the purchase and tickets will be shared closer to the event date. Please note that it can take up to 30 minutes for your confirmation email to arrive at the provided email address and check your spam or junk folder if the confirmation email cannot be located in your inbox. If the email address was submitted incorrectly, you will not receive the email to access your e-tickets.
You can also login to your online account to verify the provided email address and contact
contact@nofomo.com
Phone: +966 92 000 0208
WhatsApp: +966 55 911 4473
Can I add tickets to my order after it has been processed?
No, you will have to create a new order.
Can I give my ticket to someone else?
No problem! Ticket transfers are fine by us through the NOFOMO app.
Can I upgrade my ticket?
You are able to upgrade to a higher ticket tier for tickets purchased ONLY if you are the original purchaser. Any transferred tickets are only eligible for purchaed upgrades if made by the orginal purchaser.
For any questions on this contact us at:
contact@nofomo.com
Phone: +966 92 000 0208
WhatsApp: +966 55 911 4473
Upgrades are also applicable on discounted orders but the discount percentage will not be applicable.
I want my tickets to be emailed to me, is that possible?
All tickets are digital and delivered through the NOFOMO App only. Your confirmation email will outline how you can download the app on the Apple App or Google Play store to receive your tickets.
My ticket is not uploading to the app
Please check the QR code on your order confirmation email where you can find a tutorial on how to retrieve your ticket
Download the NOFOMO App on the Apple App store or Google Play store.
Login using the email and mobile you registered with and you will find your tickets
Can I cancel my ticket?
No, once the purchase is complete the ticket order can not be cancelled or modified and no refunds will be given.
What should I do if I lose something?
You can visit the Info Booth during the event.
You can also enquire about lost and found items after the event via email at:
contact@nofomo.com
Phone: +966 92 000 0208
WhatsApp: +966 55 911 4473
How can I report a lost item?
Please contact our Customer Care team and we will notify you if your item is found
contact@nofomo.com
Phone: +966 92 000 0208
WhatsApp: +966 55 911 4473
How can I contact Lost and Found after the event?
Contact us via the channels below:
contact@nofomo.com
Phone: +966 92 000 0208
WhatsApp: +966 55 911 4473
What if I find someone else's item?
Please bring the item to the Info Booth