Advanced Customer Service (Intermediate Level)
Date: 23 - 24 November
Length of Workshop: 2 Days
Time: 9:00 AM- 6:00 PM
Location: Riyadh Classroom
Workshop Size: 25
Delve into advanced strategies of customer service management and unravel the intricacies of the customer journey roadmap. Familiarize yourself with the tenets of customer charters and gain a profound understanding of who your customers truly are. Offer services meticulously tailored to meet your customer's desires and pinpoint the gaps in the customer journey that can lead to potential frustrations, ensuring a seamless experience every step of the way.
Designed for individuals who have completed the Introduction to Customer Service course, have experience in events and festivals, and/or work in a supervisory role. This workshop will challenge attendees to view and see customer service in a different and more challenging way!
Trainer
Matthew Lamb
Matthew is the author of ‘Around the World in 80 Events’. A project that was more than a journey. Matthew in 2019 adventured around the world to attend or volunteer at 80 events in 26 countries in the space of eight months and two weeks.
Matthews experience allowed him to immerse into over 164 meetings with tourism boards, event bodies and venues (to name a few) across the world. An experience that is now a book stored around the world but it allows the reader to immerse in a journey that they may have never understood prior.