Advanced Consumer Service (Intermediate Level)
Date: 30 April
Length of Workshop: 1 Day
Time: 10:00 AM- 3:00 PM
Location: Riyadh Classroom
Workshop Size: 25
Join the journey of enhanced consumer service and experience a deeper appreciation for customer engagement! This workshop transcends mere knowledge of consumer service, offering insight into the broader significance and impact it holds on the overall success of client engagement.
Delve into advanced strategies of consumer service management and unravel the intricacies of the client journey roadmap. Familiarize yourself with the tenets of customer charters and gain a profound understanding of who your clients truly are. Offer services tailored to meet consumer desires and pinpoint the gaps in the client journey that can lead to potential frustrations, ensuring a seamless experience every step of the way.
This one-day workshop is designed for individuals who have completed the Introduction to Consumer Service course, work in supervisory roles and/or are seeking a heightened understanding of consumer service. This workshop will challenge attendees to view and see client service in a different and more challenging way!
Trainer
Matthew Lamb
Matthew is the author of ‘Around the World in 80 Events’. A project that was more than a journey. In 2019 Matthew adventured around the world to attend or volunteer at 80 events in 26 countries in the space of eight months and two weeks.
Matthew's experience allowed him to immerse into over 164 meetings with tourism boards, event bodies and venues (to name a few) across the world. His adventure is now a book shared around the world that allows readers to join his global exploration of customer service.