SoundStorm Festival FAQ
General Inquiries
Is Soundstorm an annual event?
Yes! Soundstorm shakes up Riyadh every year in Banban 🌪⚡️
When is Soundstorm?
We’re back and louder than ever on December 14-15-16, 2023🌪⚡️
What is Soundstorm age requirement?
You have to be at least 16 years old to attend Soundstorm.
What is the Soundstorm dress code?
Soundstorm is your place to dress to impress🕺🏻 Keep in mind that it gets chilly - so dress to keep warm.
Where does Soundstorm take place?
Soundstorm is located in Banban, Riyadh.
When are you announcing the lineup?
Stay tuned for the big announcement and prepare to be amazed🎊🌪️
Terms & Conditions
1. This offer is not valid for free of charge tickets.
2. F&B credit amount varies depending on ticket type: GA, VIB, VIB Balcony, VIB+.
3. Credit balance cannot be exchanged for cash or used for any other purpose.
4. MDLBEAST reserves the right to modify or terminate this offer at any time.
Ticket Tiers
General ticket inquiries?
Soundstorm has a range of tickets to choose from.
GA ticket type inquiry?
Our General Admission ticket grants you entry to the festival grounds and all 8 stages as well as complimentary parking. You will also receive SAR25 credit for food and beverages.
VIB ticket type inquiry?
With our VIB ticket, you can access the elevated platforms, special viewing areas across all stages, SAR100 credit on food and beverages, and more.
VIB+ ticket type inquiry?
With only limited tickets available, our VIB+ grants you side stage access and golf-cart transportation between stages and more.
For additional details on VIB+ and VIB Balcona
For more details and additional info, you can email vibsales@mdlbeast.com
VIB Balcona ticket type inquiry?
In addition to the VIB perks, VIB Balcona offers a private table for you and your crew.
VIB BOX ticket type inquiry?
To book or inquire about our VIB BOX, please email vibsales@mdlbeast.com 🕺
Do you offer VIB Packages?
We’ve added something new!! This year, you can book your accommodation at the InterContinental Durrat Al Riyadh Resort & Spa and avoid the traffic.
What are the differences between all ticket tiers?
Hello please find the ticket tier differences and perks listed on our wesbite
Ticket Inquiries
Is there a premium ticket this year?
Hey there, we’ve replaced the Premium with a bigger and better VIB tier with more offerings and a better price
Do we have to bring our ID’s upon entering the festival?
Yes, kindly make sure you bring your ID card upon entering the festival in case it is requested.
What forms of payment are accepted to pay with for tickets?
Hello there, you can pay with any of the following cards Visa, Mastercard, Mada, and Tabby, or using Apple Pay
How and where do I purchase tickets from?
You can now purchase your tickets online from our website
Ticket prices are high?
Soundstorm has a range of ticket types and prices, there's something for everyone!
Is there any special discount for early buyers?
Our first release offers the biggest discount. Remember to get ‘em early to save!
Is there any special discount for group purchases?
We have a range of different ticket categories that are suitable for everyone! Our VIB Balcona is specifically designed for groups of 8 or 16.
Who are the official resellers of Soundstorm tickets?
We’re constantly updating and adding resellers to our program. Please visit our website to check the full list: https://mdlbeast.com/en/resellers 🌪⚡️
What is the maximum number of tickets I can purchase?
You can purchase up to 20 tickets per transaction, however there is no limit to the number of transactions 😎
Can I refund my ticket?
No, unfortunately we do not offer a refund or exchange policy for Soundstorm 2023 tickets.
Can I change the entry date of the ticket?
No, unfortunately we do not offer a refund or exchange policy for Soundstorm 2023 tickets.
Can I resell my ticket?
Once purchased, reselling tickets is not permitted by MDLBEAST.
Can I give my ticket to someone else?
Yes, you can purchase any ticket tier and give them to your friends and family 😍
Can I upgrade my ticket?
Please contact the customer care unit to submit an upgrade request by calling the number +966115100475 or sending an email through care@mdlbeast.com
What additional benefits do I get when I upgrade my ticket?
You will receive all the benefits of the selected tier!
I bought a premium ticket for SS23 what happens now?
Rest assured, as a Premium Purchaser, you can expect an enhanced experience at SoundStorm 2023. For further information and updates regarding your ticket status, please keep an eye on your inbox.
Festival Facilities and F&B
How do you redeem food vouchers?
Instructions on how to avail the complimentary wallet credit will be available closer to the festival date.
Present your ticket QR code
When making your F&B purchase, simply present the QR code on your Soundstorm 2023 ticket PDF. This code will display your available F&B credit balance to the merchant.
Check your balance
The merchant will verify your credit balance and confirm the available amount towards your order.
Order and enjoy
Choose your favorite food and beverages, and use your credits to make your payment. It's that simple!
Need assistance?
Our dedicated Customer Resolution Centers are located nearby - check with a merchant. Our friendly team is happy to help with any questions or concerns you might have.
What is a VAPP sticker?
A VAPP sticker is your parking pass. As a VIB ticket holder, you are entitled to exclusive parking at the event.
When can I pick up my VAPP sticker?
You can pick up your VAPP sticker between
December 7 and December 16, 2023. From 12:00pm to 12:00am.
Where can I pick up my VAPP sticker?
You can pick up your VAPP sticker at any of the three designated pickup points:
Granada Mall - Gate 1 next to Arena
Hayat Mall - Gate 2
Panorama Mall - Gate 4
Please note that all VAPP locations are outside the mall, and not inside. Pickup times are 12:00pm to - 12:00am.
Customer Care
Customer Care number and email:
Please contact our Customer Service team via at +966920000208
via email care@mdlbeast.com
Or you can chat with them via
+966 55 911 4473
Customer Care working hours:
Our customer care unit working hours are
Saturday-Thursday from 10:00AM to 12:00AM
Fridays from 03:00PM to 01:00 AM.