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SoundStorm Festival FAQ

General Inquiries

Yes! Soundstorm shakes up Riyadh every year in Banban 🌪⚡️


We’re back and louder than ever on December 14-15-16, 2023🌪⚡️


You have to be at least 16 years old to attend Soundstorm. 


Soundstorm is your place to dress to impress🕺🏻 Keep in mind that it gets chilly - so dress to keep warm.


Soundstorm is located in Banban, Riyadh.


Stay tuned for the big announcement and prepare to be amazed🎊🌪️


1. This offer is not valid for free of charge tickets.
2. F&B credit amount varies depending on ticket type: GA, VIB, VIB Balcony, VIB+.
3. Credit balance cannot be exchanged for cash or used for any other purpose.
4. MDLBEAST reserves the right to modify or terminate this offer at any time.

Ticket Tiers

Soundstorm has a range of tickets to choose from.


Our General Admission ticket grants you entry to the festival grounds and all 8 stages as well as complimentary parking. You will also receive SAR25 credit for food and beverages.


With our VIB ticket, you can access the elevated platforms, special viewing areas across all stages, SAR100 credit on food and beverages, and more.


With only limited tickets available, our VIB+ grants you side stage  access and golf-cart transportation between stages and more.


For more details and additional info, you can email vibsales@mdlbeast.com 


In addition to the VIB perks, VIB Balcona offers a private table for you and your crew.


To book or inquire about our VIB BOX, please email vibsales@mdlbeast.com 🕺


We’ve added something new!! This year, you can book your accommodation at the InterContinental Durrat Al Riyadh Resort & Spa and avoid the traffic.


Hello please find the ticket tier differences and perks listed on our wesbite

Ticket Inquiries

Hey there, we’ve replaced the Premium with a bigger and better VIB tier with more offerings and a better price


Yes, kindly make sure you bring your ID card upon entering the festival in case it is requested.


Hello there, you can pay with any of the following cards Visa, Mastercard, Mada, and Tabby, or using Apple Pay


You can now purchase your tickets online from our website 


Soundstorm has a range of ticket types and prices, there's something for everyone!


Our first release offers the biggest discount. Remember to get ‘em early to save!


We have a range of different ticket categories that are suitable for everyone! Our VIB Balcona is specifically designed for groups of 8 or 16.


We’re constantly updating and adding resellers to our program. Please visit our website to check the full list: https://mdlbeast.com/en/resellers 🌪⚡️


You can purchase up to 20 tickets per transaction, however there is no limit to the number of transactions 😎


No, unfortunately we do not offer a refund or exchange policy for Soundstorm 2023 tickets.


No, unfortunately we do not offer a refund or exchange policy for Soundstorm 2023 tickets.


Once purchased, reselling tickets is not permitted by MDLBEAST. 


Yes, you can purchase any ticket tier and give them to your friends and family 😍


Please contact the customer care unit to submit an upgrade request by calling the number +966115100475 or sending an email through care@mdlbeast.com


You will receive all the benefits of the selected tier!


Rest assured, as a Premium Purchaser, you can expect an enhanced experience at SoundStorm 2023. For further information and updates regarding your ticket status, please keep an eye on your inbox.

Festival Facilities and F&B

Instructions on how to avail the complimentary wallet credit will be available closer to the festival date.


When making your F&B purchase, simply present the QR code on your Soundstorm 2023 ticket PDF. This code will display your available F&B credit balance to the merchant.


The merchant will verify your credit balance and confirm the available amount towards your order.


Choose your favorite food and beverages, and use your credits to make your payment. It's that simple!


Our dedicated Customer Resolution Centers are located nearby - check with a merchant. Our friendly team is happy to help with any questions or concerns you might have.


A VAPP sticker is your parking pass. As a VIB ticket holder, you are entitled to exclusive parking at the event.


You can pick up your VAPP sticker between
December 7 and December 16, 2023. From 12:00pm to 12:00am.


You can pick up your VAPP sticker at any of the three designated pickup points:

Granada Mall - Gate 1 next to Arena
Hayat Mall - Gate 2
Panorama Mall - Gate 4

Please note that all VAPP locations are outside the mall, and not inside. Pickup times are 12:00pm to - 12:00am.

Customer Care

Please contact our Customer Service team via at +966115100475
via email care@mdlbeast.com

Or you can chat with them via
+966 55 911 4473


Our customer care unit working hours are
Saturday-Thursday from 10:00AM to 12:00AM 
Fridays from 03:00PM to 01:00 AM.