Boris Brejcha FAQ
Event Information
What are the dates for Onyx ?
Onyx returns to you on October 31, 2024.
Where is Onyx located?
Onyx Arena is located in Jeddah, you can find our exact location here.
Who will be performing at Onyx ?
All of our weekends are packed with a lineup of international and local talents!😍🔥
How old do I have to be to attend?
You have to be at least 18 years old to attend any event at Onyx Arena.
Is there at Dress Code at Onyx ?
Dress to impress but please respect local customs - Security reserves the right to deny entry to anyone dressed inappropriately. please refrain from wearing non-religious or non-medical face masks and coverings.
What time do the gates open and close?
We open our doors at 9:00pm, with music from 9:30 - 1:30am. Please know the last time you will be able to enter the venue is 1:00am
Will I need to show ID to enter Onyx ?
Yes, kindly make sure you bring your ID card upon entering in case it is requested.
Is Onyx equipped to service Persons with Disabilities?
Yes, Onyx is equipped to service Persons with Disabilities.
Can I purchase merchandise Onyx Arena?
Unfortunately, you cannot find MDLBEAST merchandise at Onyx
Will there be food and beverage available for purchase at Onyx Arena?
Of course! We offer a wide range of F&B and many delicious treats will be available to you onsite! 🍔 🌯 🍟
Will there be Shisha available at Onyx Arena?
No, shisha is not be available at Onyx Arena.
Are there First Aid services at Onyx Arena?
Yes we have First Aid services at Onyx Arena.
Are there any Information Booths at Onyx Arena?
Yes, there will be Information Booths at Onyx Arena.
Will Wifi be available in Onyx Arena?
Unfortunately we do not have Wifi available in Onyx Arena.
Will there be Locker storage at Onyx Arena?
Unfortunately, we do not have locker storage at Onyx Arena.
Are there ATM's available onsite?
Unfortunately, we do not have ATM's present at Onyx Arena.
Are there any Prayer Rooms at Onyx Arena?
Unfortuantely we do not have dedicated Prayer Rooms at Onyx Arena.
Are there stations to charge my phone at Onyx Arena?
Unfortunately, we do not have phone charging stations present at Onyx Arena.
What kind of payments do you take at Onyx Arena?
It is a cashless event. Accepted forms of payment include Visa, Mastercard, Mada, and Apple Pay.
Transportation and Parking Information
Ticket Information
How can I buy tickets to events at Onyx Arena?
You can grab your tickets from 🎟
Is there anywhere offline that I can buy Onyx tickets?
It's best to secure your tickets by buying them online 🎟. Limited tickets will be available at the entrance and subject to availability
What are the accepted forms of payment for purchasing tickets?
Accepted forms of payment include Visa, Mastercard, Mada, and Apple Pay and Tabby
What are the different ticket options available for Onyx Arena?
You can grab your GA ticket for SAR199 or VIB ticket for SAR699
What's included with a GA Ticket?
A GA Ticket includes parking and entry to the event.
What's included with a VIB Ticket?
A VIB ticket includes dedicated parking, a dedicated entry gate, elevated platform viewing areas, and 100 SAR wallet credit.
Can I upgrade my ticket?
Yes, you can upgrade your ticket. Just contact our care unit through any of our support channels for further support. Email: care@mdlbeast.com Phone: +966920000208
Are there any Group Discounts?
There are NO discounts on group tickets.
Does one ticket include access to multiple events?
Unfortunately, your individual ticket is only valid for this event.
What is the maximum number of tickets I can purchase?
MDLBEAST has a maximum limit of 20 tickets per transaction.
Is there any official channel to sell my ticket?
Unfortunately, we don't allow for resales.
Event Policies
Can I smoke inside Onyx Arena?
No. Onyx Arena is a non-smoking venue.
What are the prohibited items that I am not allowed to enter with?
Outside food and drinks, face masks, whistles, fireworks, aerosol/paint sprays, laser/graffiti pens, medications without doctors prescription, large bags, large umbrellas, flag poles, candles/lanterns, folding chairs/tables, professional cameras/selfie sticks, recording equipment and drones.
What is your policy on taking photos/recording videos at Onyx Arena?
No professional recording equipment or cameras are allowed. Please make sure to be courteous of other guests and respect their privacy!
Customer Care
Who do I contact for support with my ticket order?
Please contact any of the following channelsfor aftersales ticket purchase support care@mdlbeast.com Phone: +966 92 000 0208 whatsApp: +966 55 911 4473
I purchased a ticket but my transaction didn't go through
Please check with your bank first to see if there was a problem with the transaction. If not - Send us an email to care@mdlbeast.com or call us on +966920000208
I purchased a ticket but I haven't received it - what should I do?
Check your spam/junk email folder. If not found, contact our care unit through any of our support channels: Email: care@mdlbeast.com Phone:+966 92 000 0208
How can I change my details after the ticket purchase is complete?
Please contact any of the following channels: care@mdlbeast.com Phone: +966 92 000 0208 whatsApp: +966 55 911 4473 for aftersales ticket purchase support
Can I add tickets to my order after it has been processed?
No, you will have to create a new order.
Can I cancel my ticket?
No, once the purchase is complete the ticket order can not be cancelled or modified and no refunds will be given.
I purchased a ticket but I cannot attend - can I get a refund?
Tickets are nonrefundable and cannot be reimbursed. Check Terms&Conditions
Can I change the entry date of my ticket?
Generally, orders cannot be modified. However, if you have a specific request, please get in touch with our Customer Care department via email or telephone and they will assist you further.
Can I give my ticket to someone else?
Yes! Ticket exchanges are fine by us.
I lost something at Onyx Arena, how do I report it?
No worries! Although we don't have a lost and found service, you can send us an email to care@mdlbeast.com or call on 920000208 Our team will check if your item popped up at our venue and help you out.