A Thousand and One FAQ
Festival Experience
When is A Thousand And One?
A Thousand And One opens its gates to you October 29 + 30, 2026
Where is A Thousand And One located?
A Thousand And One is located in Banban, Riyadh. Find all the fun here!
How old do I have to be?
You have to be at least 18 to attend. ⚡️
How can I buy a ticket for A Thousand And One?
Though our NOFOMO app of course! Please download the NOFOMO app through the Google Play or Apple App Store to purchase your ticket and gain access to the festival!
Who will be performing?
A group of the brightest global and local stars will be performing!
Follow us on NOFOMO to get the latest drops!
Will I need to get my ID to enter?
You will need a physical or digital copy of your ID to enter the Festival and may be asked to show this upon entry.
Please make sure you download the NOFOMO App and create an account using the same email and mobile number that you used to purchase your tickets.
What is the Dress code?
A Thousand And One is your place to dress to impress🕺🏻
Please respect local customs - Security reserves the right to deny entry to anyone dressed inappropriately
Venue Amenities
Is the festival equipped to service Persons with Disabilities?
Yes, A Thousand And One is equipped to service People with Disabilities, however, there will be no discount on the ticket price.
Are there First Aid services available?
Yes we will have First Aid services available onsite
Are there any prayer zones onsite?
Yes, there will be prayer zones located outside the festival gates.
Is smoking permitted?
Yes, smoking is permitted in designated areas.
Will there be merchandise available for purchase?
Yes, there will multiple areas where you can shop for all kinds of amazing gifts!
What kind of food will be available at A Thousand And One?
We have plenty of food and beverage options to satisfy any cravings and dietary restrictions. Because of this, kindly leave your snacks behind!
Will you have Information Booths onsite?
Yes, we will have Information Booths available onsite to cover all your festival needs.
Are there ATM's available onsite?
Unfortunately, we will not have any ATMs available onsite.
What kind of payments do you take at A Thousand And One?
It is a cashless event. Accepted forms of payment include Visa, Mastercard, Mada, and Apple Pay.
Is there a Lost and Found at A Thousand And One?
Yes, please drop off any found items at the Information Booth or contact us at:
Phone: +966 92 000 0208
WhatsApp: +966 55 406 7794
How can I contact Lost and Found after the event?
Please file a Lost + Found report at the Info Booth or reach out to us at:
Phone: +966 92 000 0208
WhatsApp: +966 55 406 7794
We will also have an offsite location where you will be able to collect any Lost items after the festival.Please contact our Call Centre for the location.
What if I find someone else's item?
You can drop it off at any of our Info Booths located across the festival.
Event Policies
Which items cannot be brought into the festival?
For the safety and comfort of everyone, prohibited items include face masks, umbrellas, shooting and selfie sticks, luggage, lasers, whistles, drums, perfume bottles, weapons, illegal substances, outside food and drinks, glass bottles, and other items that may disrupt the event atmosphere. The full prohibited items list can be found at https://nofomo.com/terms-and-conditions
What if I am found with a prohibited item?
Any prohibited items found on you will be handed over to the local authorities. We abide by KSA law and have a zero tolerance policy towards any form of drugs or alcohol at our events.
Will my bag be checked before I enter?
Please be aware that bag checks will be made by security BEFORE you enter the event.
Our Security team may also ask you to empty your pockets should they suspect you are carrying any prohibited items.
I'm coming straight from the airport, am I able to bring my luggage with me to the festival?
No, unfortunately only small bags will be allowed onsite. Please drop your luggage off before you head to the festival.
I have been involved in an uncomfortable situation onsite and I am feeling unsafe.
MDLB events offer an open and safe space for everyone to celebrate. The safety of our attendees is our top priority. In the case of encountering any incident please reach out to the closest organizer from our team and they will help you accordingly as we have a zero tolerance policy towards all forms of harassment.
We also have our RESPECT team onsite to aid and assist if you are feeling uncomfortable. Please look out for them in the red vests throguhout the festival.
What is your policy on taking photos/recording videos?
No professional recording equipment or cameras are allowed. You may take photos and videos but please make sure to be courteous of other guests and respect their privacy!
Transportation and Parking Information
Is there parking available?
Yes, there will be complimentary parking available onsite, stay tuned for details!
Will I be able to walk from the parking to the event?
You sure can! It is about a 10 minute walk from the parking lot to the entry gates.
Ticket Information
What are the different ticket options available this year?
We have 2 ticket types available for you this year General Admission & Backstage, with 1-Day and 2-Day options for both.
Please visit NOFOMO to find the experience that's right for you!
How can I get tickets?
Through the NOFOMO App of course!
Does one ticket include access to multiple events?
If you purchased a 1-Day ticket, then it will only be available for the day of the event it was purchased for. Please purchase a 2-Day Ticket to gain access across 2 days of A Thousand And One and enjoy the fun all the way through!
How do I use my Wallet Credit?
Backstage tickets include Wallet Credit that can be used for purchases during A Thousand And One. Follow these simple steps to make the most of them:
1. Download and Open the NOFOMO App
Ensure you’ve downloaded the NOFOMO app in advance. Navigate to the "My Tickets" tab, located in the middle of the bottom menu.
2. Present Your Ticket QR Code
Your Wallet Credits are linked to your ticket in the NOFOMO app. When making an F&B purchase, show the Wallet Credit QR code to merchant.
3. Order and Enjoy!
Choose your favorite food and beverages. If your credits don’t cover the full amount, pay the difference using another payment method.
What is the NOFOMO app?
The NOFOMO app is designed to make your entry experience into all of our events drama free! This is the only way to receive your ticket for our events.
Please make sure to download the App on Google Play or the Apple App store to get your ticket.
When will I receive my tickets?
All tickets are available on the NOFOMO app only.
Please make sure you download the NOFOMO App and create an account using the same email and mobile number that you used to purchase your tickets
What if I buy tickets for my friends?
No problem! Simply open the app, select the tickets you wish to transfer, and follow the prompts to complete the process. Your friend will also need to have downloaded the app. It’s quick and straightforward!
How do I cancel transferring the ticket to my friend?
If your friend has accepted the ticket, you cannot cancel the transfer. However, if they haven't accepted it yet, you can click on 'Revoke' to get the ticket back.
I do not have data or wi-fi, how will I access my ticket at the event?
Please try to have a connection to access the app when you arrive at the venue. Screenshots of your ticket will not be allowed.
If you cannot access your ticket on the app once you're at the event, please visit our Ticket Resolution Booth on-site and they will assist you.
I purchased my ticket from a Reseller company, and their email directed me to the NOFOMO app - where can I find it?
Cool! Just accept the ticket from your tickets section in the app, and you will have it!
What are the accepted forms of payment for purchasing tickets?
Accepted forms of payment include Visa, Mastercard, Mada, and Apple Pay
Are there any Group Discounts?
There are NO discounts on group tickets.
What is the maximum number of tickets I can purchase?
MDLBEAST has a maximum limit of 20 tickets per transaction.
Is there any official channel to sell my ticket?
All sales are final and we do not provide a way for you to resell your ticket.
Customer Care
Who do I contact for support with my ticket order?
Please contact any of the following channels:
contact@nofomo.com
Phone: +966 92 000 0208
WhatsApp: +966 55 406 7794
How can I change my details after the ticket purchase is complete?
Please contact any of the following channels:
contact@nofomo.com
Phone: +966 92 000 0208
WhatsApp: +966 55 406 7794
Can I change my ticket to another date?
Unfortunately your ticket cannot be changed to another date and is valid only for the date you purchased it for.
Can I upgrade my ticket?
You are able to upgrade to a higher ticket tier for tickets purchased ONLY if you are the original purchaser. Any transferred tickets are only eligible for purchaed upgrades if made by the orginal purchaser.
For any questions on this contact us at:
contact@nofomo.com
Phone: +966 92 000 0208
WhatsApp: +966 55 406 7794
Upgrades are also applicable on discounted orders but the discount percentage will not be applicable.
Can I upgrade my Free-of-Charge ticket to be able to enhance my experience from GA to Backstage, or I need to purchase new ticket?
FOC tickets cannot be upgraded. In order to enjoy the perks of the new ticket category you will need to purchase a new ticket.
Please contact our customer support team at the channels below:
contact@nofomo.com
Phone: +966 92 000 0208
WhatsApp: +966 55 406 7794
Can I cancel my ticket?
No, once the purchase is complete the ticket order can not be cancelled or modified and no refunds will be given.
I purchased tickets but did not receive a confirmation email, what do I do?
A confirmation email will be shared upon completion of your purchase - please note it can take up to 30 minutes for the link to arrive at the provided email address. Please check your spam or junk folder if the confirmation email cannot be located in your inbox. If the email address was submitted incorrectly, you will not receive your purchase confirmation email.
You can also login to your online account to verify your email address and contact:
contact@nofomo.com
Phone: +966 92 000 0208
WhatsApp: +966 55 406 7794
I have not yet received my tickets. What should I do?
A confirmation email will be shared upon completion of the purchase and tickets will be shared closer to the event date. Please note that it can take up to 30 minutes for your confirmation email to arrive at the provided email address and check your spam or junk folder if the confirmation email cannot be located in your inbox. If the email address was submitted incorrectly, you will not receive the email to access your e-tickets.
You can also login to your online account to verify the provided email address and contact
contact@nofomo.com
Phone: +966 92 000 0208
WhatsApp: +966 55 406 7794
Can I add tickets to my order after it has been processed?
No, you will have to create a new order.
Are tickets transferrable to family members OR friends?
Yes, you can transfer tickets to anyone you like!
However, 2-Day tickets are not able to be transferred after the first day is used. So once a 2-Day ticket is used by a ticketholder even once, the ticket will not be transferrable to anyone else.
Can I receive the tickets by email, SMS, or WhatsApp?
All tickets are digital and delivered through the NOFOMO App only. Your confirmation email will outline how you can download the app on the Apple App or Google Play store to receive your tickets.
I want my tickets to be mailed to me, is that possible?
All tickets are digital and delivered through the NOFOMO App only. Your confirmation email will outline how you can download the app on the Apple App or Google Play store to receive your tickets.
My ticket is not uploading to the App
Please check the QR code on your order confirmation email where you can find a tutorial on how to retrieve your ticket
Download the NOFOMO App on the Apple App store or Google Play store.
Login using the email and mobile you registered with and you will find your tickets