CUSTOMER SERVICE START TO FINISH
Date: 24 November
Length of Workshop: 1 Day
Time: 10:00 AM- 5:00 PM
Location: Riyadh Classroom
Workshop Size: 25
Dive into the heart of exceptional customer service with a fun and engaging exploration of its core principles. Master time tested methods to consistently delight customers, understand the art of making both lasting first and unforgettable final impressions and harness the unmatched power of effective communication as the cornerstone of unparalleled service.
Recommended as a great learning opportunity for anyone who has a patron-facing role or interacts with guests at any event. All levels of experience are welcome! Whether you are brand new to the industry or have a few projects under your belt, this interactive class is sure to keep you engaged and provide valuable tips and tricks!
Trainer
Matthew Lamb
Matthew is the author of ‘Around the World in 80 Events’. A project that was more than a journey. Matthew in 2019 adventured around the world to attend or volunteer at 80 events in 26 countries in the space of eight months and two weeks.
Matthews experience allowed him to immerse into over 164 meetings with tourism boards, event bodies and venues (to name a few) across the world. An experience that is now a book stored around the world but it allows the reader to immerse in a journey that they may have never understood prior.