This interactive workshop is full of energy and promises to be a fun time for all those who participate! Dive into the heart of exceptional customer service with a deep exploration of its core principles.

Recommended as a great learning opportunity for anyone who has a patron-facing role or interacts with guests at any event

This immersive two-day workshop is a deep dive into the core of event and staffing management. Enhancement of leadership, communication, teamwork, and customer service skills are a main focus.

For those with previous experience working in Crowd Safety Management in both an operational and management level. Topics covered include operational leadership and management, Managing stakeholder relationships, Communication, command and control strategies at events (C3), Development, implementation, and review of policies and procedures and Emergency response planning and the importance of crisis comms.

This workshop covers the basics of how to build a presentation. The skills and best practices covered are helpful for anyone who needs to build a presentation for a client, internal review, pitch, RFP or interdepartmental comms.