SoundStorm Festival FAQ
Is Soundstorm an annual event?
Yes! Soundstorm shakes up Riyadh every year. 🌪⚡️
When is Soundstorm?
Are you ready?! We’re back and louder than ever on December 1-2-3, 2022. 🌪⚡️
Is Soundstorm going to be streamed live?
Yes! All eyes will be on the storm, stay tuned on our socials for exclusive coverage and behind the scenes footage! 🌪⚡️
What is Soundstorm age requirement?
You have to be at least 16 to attend Soundstorm. 🌪⚡️
What is Soundstorm dress code?
Soundstorm fashion is all about making a statement - Dress warm and functional for Riyadh's cold winter! 🌪⚡️
Where does Soundstorm take place?
Soundstorm is located in Binban, Riyadh. Just north of the capital city you’ll be able to see the SS lights from miles away. 🌪⚡️
What is the lineup for Soundstorm?
Check out the first drop of our lineup here https://mdlbeast.com/events/soundstorm-2022/firstdrop More names coming soon. 🤩🔥
When will you release the full detailed lineup for Soundstorm?
The full lineup with all artists dates and times will be announced soon. Stay tuned! 😍🔥
General ticket inquiries?
Soundstorm has a range of tickets to choose from. Learn more about our different tickets thru the link in bio. Get 'em now for the best prices! 🌪⚡️
GA ticket type inquiry?
Our General Admission tickets grants you entry to the festival grounds and a special parking space. You will also receive a drop pin of the parking location through email, sms, and whatsapp. Check out the link to learn more 🌪⚡️ https://mdlbeast.com/events/soundstorm-2023
Premium ticket type inquiry?
Our Premium tickets grant you fast access entry to the festival, access to elevated special viewing areas, and VIB parking. You will also receive a drop pin of the parking location through email, sms, and whatsapp. Check out the link to learn more 🌪⚡️ https://mdlbeast.com/events/soundstorm-2023
VIB ticket type inquiry?
Our VIB tickets grant you fast access entry to the festival, premium complimentary food & shisha, access to VIB lounges, access to all elevated special viewing areas, and VIB parking. You will also receive a drop pin of the parking location through email, sms, and whatsapp. Check out the link to learn more 🌪⚡️ https://mdlbeast.com/events/soundstorm-2023
What are the differences between all ticket tiers?
Hello please find the ticket tier differences and perks listed below👇
1. General Admission tickets grants you entry to the festival grounds and a special parking space.
2. Premium tickets grants you fast access entry to the festival, access to elevated special viewing areas, and VIP parking.
3. VIB tickets grants you fast access entry to the festival, premium complimentary food & shisha, access to VIB lounges, access to all elevated special viewing areas, and VIP parking.
All ticket tiers will receive a drop pin of their special parking location through email, sms, and whatsapp once ticket is purchased.
To know more about our tickets and the current special prices for early buyers please visit https://mdlbeast.com/events/soundstorm-2023
VIB Box Ticket Tier
How do I book a VIB BOX?
How many people are allowed in the VIB BOX?
The VIB BOX space is for 20 guests. 🌪🕺
What kind of hospitality is provided in the VIB BOX?
The VIB BOX comes with a dedicated hospitality package, fine dining experience, and a welcome gift package. 🌪😎.
What kind of access do I have in the VIB BOX?
The VIB BOX provides you with fast track, access to all stages & festival zones, VIB lounges with exclusive stages, elevated VIB viewings zones, as well as elevated walkways with access to all stages. 🌪😎
What kind of privacy do I have in the VIB BOX?
The VIB BOX provides you with a fully serviced private party in your very own space, anything you need is at your fingertips with the help of your specialized hospitality team. 🌪😎
Is there a valet parking service?
Yes, there is a valet parking service. 🌪🚗
Is there busses this year too?
Hello, no there is no busses this year we have replaced it with providing parking spaces to all ticket tiers. 😎🚗
Is the golden circle accessible to everyone?
Hello, no there is no golden circle this year we have replaced it with our new elevated special viewing areas and it will be accessible to Premium and VIB ticket holders only. 🙌
I booked a VIB ticket does that mean I will have a table ready for me?
Hello, no there are no table reservations and tables are available at first come first serve basis. 🙏
What does VIB stands for?
Very Important Beast 🕺
Will there be places to watch the World Cup matches in the festival?
Yes, we will have a dedicated space for watching the games while at the festival. ⚽️🔥
Do we have to bring our ID’s upon entering the festival?
Yes, kindly make sure you bring your ID card upon entering the festival in case requested.
How and where do I purchase tickets from?
You can now purchase your tickets online from our website or any Virgin Megastore! https://mdlbeast.com/events/soundstorm-2023 🌪⚡️
Ticket prices are high?
Soundstorm has a range of ticket types and prices, there's something for everyone! For more info on tickets check out the link https://mdlbeast.com/events/soundstorm-2023 🌪⚡️
Is there any special discount for early buyers?
The best ticket prices will be in our first release, as we have a special price for early buyers. Remember to get ‘em early to save! For more info check out the link https://mdlbeast.com/events/soundstorm-2023 🌪⚡️
Is there any special discount for group purchases?
We do not as of now, but we have a range of different ticket categories that are suitable for everyone! For more info on tickets check out the link https://mdlbeast.com/events/soundstorm-2023 🌪⚡️
Is this an official MDLBEAST reseller?
Answer 1: Yes it is, feel free to purchase from them. 🌪⚡️
Answer 2: No it is not. Kindly purchase your tickets from our website. 🙏
What is the maximum number of tickets I can purchase?
You can only purchase 10 tickets per transaction, however there is no limit to the number of transactions. 😎
Can I refund my ticket?
Please contact the customer care unit to submit a refund request by calling the number 0126028123 or sending an email through firstname.lastname@example.org
Can I upgrade my ticket?
Please contact the customer care unit to submit an upgrade request by calling the number 0126028123 or sending an email through email@example.com
What additional benefits do I get when I upgrade my ticket?
All tickets benefits and perks are illustrated in the following link https://mdlbeast.com/events/soundstorm-2023 🌪⚡️
Can I resell my ticket?
Reselling tickets is not permitted by Mdlbeast. For your own safety and the safety of others, we advise only buying tickets through us or our authorized resellers.
Can I give my ticket to someone else?
Yes, you can purchase any ticket tier and give them to your friends and family. 😍
Can I change the entry date of the ticket?
Changing ticket dates is not permitted by Mdlbeast.
Festival Hours and Rules
When will the festival gates open and close?
Festival gates opens at 3:00pm and closes at 2:00am. 🌪🔥
Can I leave the festival and re-enter on the same day?
No, re-entry is not permitted.
What are the prohibited items that I am not allowed to enter the festival with?
All foods, drinks, weapons, hazardous items are not allowed into the festival site. For the full list of items please review our ticketing terms and conditions.
Are drugs and alcohol allowed in the festival?
Music is enough to set your mood and get the party started! We abide by local laws, and have a zero tolerance policy towards any form of drugs or alcohol at our events.
What to do in the case of assault or sexual harassment?
Soundstorm festival is an open and safe space for everyone to celebrate and the safety of our attendees is our number one priority. In the case of encountering any incident please reach out to the closest organizer from our team and he will help guide you accordingly as we have a zero tolerance policy towards all forms of harassment.
Is the festival equipped to service handicapped individuals?
Yes, the festival is equipped to serve all individuals. Music is for everyone! 🕺
Festival Facilities and F&B
What are the facilities available in the festival?
Check out the link for a full site map for all zones and facilities available
What are the F&B options available in the festival?
We offer a massive selection of food and beverages waiting for you. There is something for everyone’s taste buds! 😋
Are food & beverages from outside allowed in the festival?
All outside food & beverage will not be allowed inside the festival. However, we have a massive selection of food and beverages waiting for you! 😋
Are there any first-aid zones in the festival?
Yes, there will be first aid zones. Please find them on the map
Are there any prayer zones in the festival?
Yes, there will be prayer zones. Please find them on the map
Is the music going to stop during prayer times?
Yes, the music will stop during prayer times.
Can I find the festival location if I search on Google maps?
Yes, you can search in Google maps under the name MDLBEAST Soundstorm and you’ll find it. 🌪🚗
Can I use public transportation to reach and leave the festival?
No, all public transportation methods such as buses are canceled.
Can I use Taxi, Careem, or Uber to reach and leave the festival?
Yes, you can use Taxi, Careem, and Uber to reach and leave the festival. Have ‘em drop you off at your ticket tear entrance. 🌪🚕
Can I use my own car to reach and leave the festival?
Yes, you can use your own car to reach and leave the festival, as there is special parking areas for each ticket tier. 🌪🚗
Can I carpool with friends and family to reach and leave the festival?
Yes, you can carpool with friends and family to reach and leave the festival, as it will make the car ride much more fun and will give you a head start to warm up for the night! We suggest making sure you all have the same ticket tiers so it allows you to park and enter from the same entrance. 🕺🚗
Where is the location of the parking?
We have different parking areas for each ticket tier. You will receive a drop pin location that will guide you to your specific ticket tier parking on email, sms, and whatsapp. 🌪📍
Do I have to have the VAP sticker to access the festival parking?
Only Premium and VIB ticket holders requires VAP stickers. GA ticket holders do not require VAP stickers. All ticket tiers will receive a drop pin location to their specific parking space. 🌪📍 For more info about VAP stickers please follow the link
Can I park from a walking proximity to the festival entrance?
You are only allowed to park in the available designated parking areas. 🌪📍
How long is the walking distance from the GA parking to the festival?
The walk from the parking area to the gates should take less than 25-30 minutes, shorter if you arrive early and park closer to the gates. Please remember to carpool as carpooling makes the drive, walk and overall Soundstorm experience more fun! 🏃♂️
How long is the walking distance from the Premium/VIB parking to the festival?
The walk from your parking spot to the gates should take less than 10 minutes, shorter if you arrive early and park closer to the gates. Please remember to carpool as carpooling makes the drive, walk and overall Soundstorm experience more fun! 🚶♂️
What is a VAP sticker?
Vehicle Access Permits or VAPs are unique coded stickers you can apply to your car windshield to unlock access to private parking and special VIB/Premium entrance.
When can I get my VAP sticker?
The timings to collect the VAP stickers are:
Nov 13th – 27th, 5:00pm – 1:00am
Nov 28th – Dec 3rd, 10:00am – 1:00am
Where can I get my VAP sticker from?
The VAP sticker can be collected at one of the 7 distribution centers located in Riyadh:
Hayat Mall - Gate 4
Hamra Mall - Gate 3
Salam Mall - Gate 3
Panorama Mall - Gate 2
Riyadh Gallery - Gate 5
Granada Mall - Main Entrance
I have a GA ticket do I need a VAP sticker?
No, only VIB and Premium ticket holders requires a VAP sticker.
Are you going to provide parking for GA?
We have tripled our parking capacity to accommodate all ticket holders. Spots are first come first served, be sure to be there early to get the best spot 👍
Where exactly at the airport?
We will announce soon.
Where exactly at ....... Mall?
Hayat Mall - In a drive thru booth outside of Gate 4
Hamra Mall - In a drive thru booth outside of Gate 3
Salam Mall - In a drive thru booth outside of Gate 3
Panorama Mall - In a drive thru booth outside of Gate 2
Riyadh Gallery - In a drive thru booth outside of Gate 5
Granada Mall - In a drive thru booth outside the Main Entrance
I have a GA ticket , can I purchase a VAP sticker?
Unfortunately you cannon’t, VAP ticket is only available for VIB and Premium ticket holders.
I have a VIB/Premium ticket, do I need to purchase a VAP sticker?
There is no need to purchase it, if you have a VIB or Premium ticket you can get your VAP sticker for free from any of our distribution centers.
Customer Resolution Center
What is customer resolution center?
The customer resolution center is an onsite customer service facility that covers a multitude of services to ensure the festival goer experience is enhanced. 🌪😍
What does the customer resolution center offer?
The customer resolution center offers you all the information you need regarding artist performance running schedules, stage locations, locations of key facilities, food and beverage, bathrooms, where and how to report an attack activity, the provision of lost and found, and other useful information. 🌪😍
Where can I find the customer resolution center?
You can find our customer resolution centers scattered across the festival. Please find them on the map 🌪😍
I participated now where is my discount?
All winners have received their emails notifying them with their prizes as for who participated and didn’t win with us this time you will receive an email with 50% discount once tickets goes live with their full price. 🎉
Where do I get my competition prize?
Congratulations! 🎉 As mentioned in the email we’ll reach out soon. Stay tuned!
Can I choose which day I get the ticket for?
Congratulations! 🎉 The prize is for all 3 days. We’ll reach out to you soon to give you your reward. Stay tuned!
Step 1: Customer Care for all related issues that requires customer support
Hello, please send us an email through firstname.lastname@example.org with the following:
Email ID (used in the purchase process).
Screenshot of the issue faced.
Step 2: In case the Customer Care unit is not able to solve their issue at then It’ll be handled internally:
Hello, I apologize for the trouble! We have escalated your issue to our technical support team who will get back to you shortly. 🙏
Customer Care number:
Hello, kindly chat with our customer care unit by calling the number 0126028123 📞
Customer Care working hours:
Our customer care unit working hours are from 11:00am to 11:00pm during weekdays, and 1:00pm to 1:00am during weekends. 🙌
I purchased a ticket and I didn't receive it?
Thank you for your purchase. We are currently experiencing a high volume of transactions which resulted in the delay of your ticket(s), but rest assured that we will send out your tickets as soon as possible. 🙏
Your ticket will be sent to your email ID directly from email ID: Tickets@mdlbeast.com
Customer care contacts for MDLBEAST:
Call center number: 0126028123 📞
I can't log in my account on MDLBEAST website?
Direct them to Call Center.
Error: "We could not place your order, try again"
Direct them to Call Center.
Error: "Your request could not be submitted, try again"
Direct them to Call Center.
Error: "Payment was not successful, please check the details or try another payment method"
Direct them to Call Center.
I am trying to purchase a ticket but the website is not loading?
Hey there, you can purchase Soundstorm tickets thru our website https://mdlbeast.com/events/soundstorm-2022 🌪⚡️
I am trying to purchase a ticket but the website is not accepting my phone number?
Hello, kindly make sure that you have added the country code in the correct way. 🙏
I receive the OTP code but the money is not deducted?
Hello, please contact your bank and inquire about why the transaction is not going through. 🙏
Is it possible to add the ticket to MDLBEAST app?
Hello, we'll release a new version of application soon. Stay tuned. 🔜📱
I am trying to purchase a ticket but I can't seem to pay using Apple Pay?
Hello, we're currently working on this. In the meantime to ensure the tickets are not sold out, please pay with a credit card. 🙏
The website keeps on giving "Try again" messages every time?
Sorry for the trouble! We are currently experiencing a high level of traffic to the website, please try again later. 🙏
The website says "4" under each ticket does that mean It’s for four people?
Hello, no it represents our four different ticket tiers; GA, Premium, VIB, and VIB BOX. 🌪⚡️
I bought a ticket for me and my friend but both tickets came out with my name, is that fine?
Hello, yes It’s fine. 🌪🕺
I bought a ticket for 3 days and I only received one ticket/barcode?
Hello, yes the same barcode will be used for all three days.🌪🕺
What is the difference between ticket releases that is shown on the website?
Hello, there is no difference other than the earlier you book your tickets the better the prices will be. 🌪🕺