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SoundStorm Festival FAQ

General Inquiries

Yes! Soundstorm shakes up Riyadh every year. πŸŒͺ⚑️


Are you ready?! We’re back and louder than ever on December 1-2-3, 2022. πŸŒͺ⚑️


Yes! All eyes will be on the storm, stay tuned on our socials for exclusive coverage and behind the scenes footage! πŸŒͺ⚑️


You have to be at least 16 to attend Soundstorm. πŸŒͺ⚑️


Soundstorm fashion is all about making a statement - Dress warm and functional for Riyadh's cold winter! πŸŒͺ⚑️


Soundstorm is located in Binban, Riyadh. Just north of the capital city you’ll be able to see the SS lights from miles away. πŸŒͺ⚑️


Check out the first drop of our lineup here https://mdlbeast.com/events/soundstorm-2022/firstdrop More names coming soon. 🀩πŸ”₯


The full lineup with all artists dates and times will be announced soon. Stay tuned! 😍πŸ”₯


Ticket Tiers

Soundstorm has a range of tickets to choose from. Learn more about our different tickets thru the link in bio. Get 'em now for the best prices! πŸŒͺ⚑️

https://mdlbeast.com/events/soundstorm-2022/ticketsΒ 


Our General Admission tickets grants you entry to the festival grounds and a special parking space. You will also receive a drop pin of the parking location through email, sms, and whatsapp. Check out the link to learn more πŸŒͺ⚑️ https://mdlbeast.com/events/soundstorm-2022/ticketsΒ 


Our Premium tickets grant you fast access entry to the festival, access to elevated special viewing areas, and VIB parking. You will also receive a drop pin of the parking location through email, sms, and whatsapp. Check out the link to learn more πŸŒͺ⚑️ https://mdlbeast.com/events/soundstorm-2022/ticketsΒ 


Our VIB tickets grant you fast access entry to the festival, premium complimentary food & shisha, access to VIB lounges, access to all elevated special viewing areas, and VIB parking. You will also receive a drop pin of the parking location through email, sms, and whatsapp. Check out the link to learn more πŸŒͺ⚑️ https://mdlbeast.com/events/soundstorm-2022/ticketsΒ 


Hello please find the ticket tier differences and perks listed belowπŸ‘‡Β 

1. General Admission tickets grants you entry to the festival grounds and a special parking space.

2. Premium tickets grants you fast access entry to the festival, access to elevated special viewing areas, and VIP parking.

3. VIB tickets grants you fast access entry to the festival, premium complimentary food & shisha, access to VIB lounges, access to all elevated special viewing areas, and VIP parking.

All ticket tiers will receive a drop pin of their special parking location through email, sms, and whatsapp once ticket is purchased.

To know more about our tickets and the current special prices for early buyers please visit https://mdlbeast.com/events/soundstorm-2022/ticketsΒ 


VIB Box Ticket Tier

To book or inquire about our VIB BOX, please email vib-box@mdlbeast.com πŸŒͺπŸ•Ί


The VIB BOX space is for 20 guests. πŸŒͺπŸ•Ί


The VIB BOX comes with a dedicated hospitality package, fine dining experience, and a welcome gift package. πŸŒͺ😎.


The VIB BOX provides you with fast track, access to all stages & festival zones, VIB lounges with exclusive stages, elevated VIB viewings zones, as well as elevated walkways with access to all stages. πŸŒͺ😎


The VIB BOX provides you with a fully serviced private party in your very own space, anything you need is at your fingertips with the help of your specialized hospitality team. πŸŒͺ😎


Yes, there is a valet parking service. πŸŒͺπŸš—


Ticket Inquiries

Hello, no there is no busses this year we have replaced it with providing parking spaces to all ticket tiers. πŸ˜ŽπŸš—


Hello, no there is no golden circle this year we have replaced it with our new elevated special viewing areas and it will be accessible to Premium and VIB ticket holders only. πŸ™Œ


Hello, no there are no table reservations and tables are available at first come first serve basis. πŸ™


Very Important Beast πŸ•Ί


Yes, we will have a dedicated space for watching the games while at the festival. ⚽️πŸ”₯


Yes, kindly make sure you bring your ID card upon entering the festival in case requested.


You can now purchase your tickets online from our website or any Virgin Megastore!Β  https://mdlbeast.com/events/soundstorm-2022/tickets πŸŒͺ⚑️


Soundstorm has a range of ticket types and prices, there's something for everyone! For more info on tickets check out the link https://mdlbeast.com/events/soundstorm-2022/tickets πŸŒͺ⚑️


The best ticket prices will be in our first release, as we have a special price for early buyers. Remember to get β€˜em early to save! For more info check out the link https://mdlbeast.com/events/soundstorm-2022/tickets πŸŒͺ⚑️


We do not as of now, but we have a range of different ticket categories that are suitable for everyone! For more info on tickets check out the link https://mdlbeast.com/events/soundstorm-2022/tickets πŸŒͺ⚑️


Answer 1: Yes it is, feel free to purchase from them. πŸŒͺ⚑️

Answer 2: No it is not. Kindly purchase your tickets from our website. πŸ™


You can only purchase 10 tickets per transaction, however there is no limit to the number of transactions. 😎


Please contact the customer care unit to submit a refund request by calling the number 0126028123 or sending an email through care@mdlbeast.com


Β Please contact the customer care unit to submit an upgrade request by calling the number 0126028123 or sending an email through care@mdlbeast.com



All tickets benefits and perks are illustrated in the following link https://mdlbeast.com/events/soundstorm-2022/tickets πŸŒͺ⚑️


Reselling tickets is not permitted by Mdlbeast. For your own safety and the safety of others, we advise only buying tickets through us or our authorized resellers.


Yes, you can purchase any ticket tier and give them to your friends and family. 😍


Changing ticket dates is not permitted by Mdlbeast.


Festival Hours and Rules

Festival gates opens at 3:00pm and closes at 2:00am. πŸŒͺπŸ”₯


No, re-entry is not permitted.


All foods, drinks, weapons, hazardous items are not allowed into the festival site. For the full list of items please review our ticketing terms and conditions.


Music is enough to set your mood and get the party started! We abide by local laws, and have a zero tolerance policy towards any form of drugs or alcohol at our events.


Soundstorm festival is an open and safe space for everyone to celebrate and the safety of our attendees is our number one priority. In the case of encountering any incident please reach out to the closest organizer from our team and he will help guide you accordingly as we have a zero tolerance policy towards all forms of harassment.


Yes, the festival is equipped to serve all individuals. Music is for everyone! πŸ•Ί


Festival Facilities and F&B

Check out the link for a full site map for all zones and facilities available


We offer a massive selection of food and beverages waiting for you. There is something for everyone’s taste buds! πŸ˜‹


All outside food & beverage will not be allowed inside the festival. However, we have a massive selection of food and beverages waiting for you! πŸ˜‹


Yes, there will be first aid zones. Please find them on the map


Yes, there will be prayer zones. Please find them on the map


Yes, the music will stop during prayer times.


Transportation Inquires

Yes, you can search in Google maps under the name MDLBEAST Soundstorm and you’ll find it. πŸŒͺπŸš—


No, all public transportation methods such as buses are canceled.


Yes, you can use Taxi, Careem, and Uber to reach and leave the festival. Have β€˜em drop you off at your ticket tear entrance. πŸŒͺπŸš•


Yes, you can use your own car to reach and leave the festival, as there is special parking areas for each ticket tier. πŸŒͺπŸš—


Yes, you can carpool with friends and family to reach and leave the festival, as it will make the car ride much more fun and will give you a head start to warm up for the night! We suggest making sure you all have the same ticket tiers so it allows you to park and enter from the same entrance. πŸ•ΊπŸš—


Parking Inquires

We have different parking areas for each ticket tier. You will receive a drop pin location that will guide you to your specific ticket tier parking on email, sms, and whatsapp. πŸŒͺπŸ“


Only Premium and VIB ticket holders requires VAP stickers. GA ticket holders do not require VAP stickers. All ticket tiers will receive a drop pin location to their specific parking space. πŸŒͺπŸ“ For more info about VAP stickers please follow the link


You are only allowed to park in the available designated parking areas. πŸŒͺπŸ“


The walk from the parking area to the gates should take less than 25-30 minutes, shorter if you arrive early and park closer to the gates. Please remember to carpool as carpooling makes the drive, walk and overall Soundstorm experience more fun! πŸƒβ€β™‚οΈ


The walk from your parking spot to the gates should take less than 10 minutes, shorter if you arrive early and park closer to the gates. Please remember to carpool as carpooling makes the drive, walk and overall Soundstorm experience more fun! πŸšΆβ€β™‚οΈ


VAP Inquires

Vehicle Access Permits or VAPs are unique coded stickers you can apply to your car windshield to unlock access to private parking and special VIB/Premium entrance.


The timings to collect the VAP stickers are:

Nov 13th – 27th, 5:00pm – 1:00am

Nov 28th – Dec 3rd, 10:00am – 1:00am


The VAP sticker can be collected at one of the 7 distribution centers located in Riyadh:

Hayat Mall - Gate 4

Hamra Mall -Β  Gate 3

Salam Mall - Gate 3

Panorama Mall - Gate 2Β 

Riyadh Gallery - Gate 5

Granada Mall - Main Entrance


No, only VIB and Premium ticket holders requires a VAP sticker.


We have tripled our parking capacity to accommodate all ticket holders. Spots are first come first served, be sure to be there early to get the best spot πŸ‘


We will announce soon.


Hayat Mall - In a drive thru booth outside of Gate 4

Hamra Mall - In a drive thru booth outside of Gate 3

Salam Mall - In a drive thru booth outside of Gate 3

Panorama Mall - In a drive thru booth outside of Gate 2

Riyadh Gallery - In a drive thru booth outside of Gate 5

Granada Mall - In a drive thru booth outside the Main Entrance


Unfortunately you cannon’t, VAP ticket is only available for VIB and Premium ticket holders.


There is no need to purchase it, if you have a VIB or Premium ticket you can get your VAP sticker for free from any of our distribution centers.


Customer Resolution Center

The customer resolution center is an onsite customer service facility that covers a multitude of services to ensure the festival goer experience is enhanced. πŸŒͺ😍


The customer resolution center offers you all the information you need regarding artist performance running schedules, stage locations, locations of key facilities, food and beverage, bathrooms, where and how to report an attack activity, the provision of lost and found, and other useful information. πŸŒͺ😍


You can find our customer resolution centers scattered across the festival. Please find them on the map πŸŒͺ😍


Gamification

All winners have received their emails notifying them with their prizes as for who participated and didn’t win with us this time you will receive an email with 50% discount once tickets goes live with their full price. πŸŽ‰


Congratulations! πŸŽ‰ As mentioned in the email we’ll reach out soon. Stay tuned!


Congratulations! πŸŽ‰ The prize is for all 3 days. We’ll reach out to you soon to give you your reward. Stay tuned!


Customer Care

Hello, please send us an email through care@mdlbeast.com with the following:Β 

Full name.Β 

Email ID (used in the purchase process).

Mobile number.Β 

Screenshot of the issue faced.


Hello, I apologize for the trouble! We have escalated your issue to our technical support team who will get back to you shortly. πŸ™


Hello, kindly chat with our customer care unit by calling the number 0126028123 πŸ“ž


Our customer care unit working hours are from 11:00am to 11:00pm during weekdays, and 1:00pm to 1:00am during weekends. πŸ™Œ


Technical Issues

Hello Beast,Β 

Thank you for your purchase. We are currently experiencing a high volume of transactions which resulted in the delay of your ticket(s), but rest assured that we will send out your tickets as soon as possible. πŸ™

Your ticket will be sent to your email ID directly from email ID: Tickets@mdlbeast.comΒ 

Customer care contacts for MDLBEAST:

Care@mdlbeast.com πŸ“§

Call center number:Β  0126028123 πŸ“ž


Direct them to Call Center.


Direct them to Call Center.


Direct them to Call Center.


Direct them to Call Center.


Hey there, you can purchase Soundstorm tickets thru our website https://mdlbeast.com/events/soundstorm-2022 πŸŒͺ⚑️


Hello, kindly make sure that you have added the country code in the correct way. πŸ™


Hello, please contact your bank and inquire about why the transaction is not going through. πŸ™


Hello, we'll release a new version of application soon. Stay tuned. πŸ”œπŸ“±


Hello, we're currently working on this. In the meantime to ensure the tickets are not sold out, please pay with a credit card. πŸ™


Sorry for the trouble! We are currently experiencing a high level of traffic to the website, please try again later. πŸ™


Hello, noΒ  it represents our four different ticket tiers; GA, Premium, VIB, and VIB BOX. πŸŒͺ⚑️


Hello, yes It’s fine. πŸŒͺπŸ•Ί


Hello, yes the same barcode will be used for all three days.πŸŒͺπŸ•Ί


Hello, there is no difference other than the earlier you book your tickets the better the prices will be. πŸŒͺπŸ•Ί